Refund Policy

14-day trial first

We strongly recommend running the free 14-day trial before paying. The trial has every feature unlocked; if it works for you in trial, it'll work for you after you buy.

Money-back guarantee

If you bought Mousekeeper and it genuinely doesn't work on your PC — and our support team can't fix it within a reasonable back-and-forth — we'll refund you in full, no questions asked.

How to request a refund

1. Email support@mousekeeper.org within 14 days of purchase.
2. Tell us the email you used to buy and what's going wrong.
3. We'll first try to help. If we can't make it work in a few exchanges, we'll process the refund through Stripe.
4. Stripe returns the money to your original payment method, typically within 5–10 business days depending on your bank.

What we can't refund

• Requests made more than 14 days after purchase.
• Refunds where the customer never responded to our troubleshooting questions.
• Refunds where the customer's environment violates the system requirements (e.g. Windows 7, macOS).

Refunds void your licence: once we refund you, your licence is deactivated in our records, can no longer be downloaded or moved from your account, and the app on your PC stops accepting it within a day of being online. Continuing to use Mousekeeper after a refund is not permitted.